Terms of Sale Policy

Who We Are

1. Our website, www.drfloriana.com (the ‘Website’), is owned and operated by Oasis Consulting Services, LTD, a limited company registered in England under [11302096], whose registered address is South Stour Offices, Roman Road, Mersham, Ashford, TN25 7HS and whose main trading address is The Elwick Club, Church Road, Ashford, TN23 1RD.
2. We are regulated by The Health and Care Professions Council (HCPC)
3. We are a member of British Psychological Society, British Association for Behavioural and Cognitive Psychotherapies.

Our Workshops

4. Our Website provides facilities to purchase access to or attendance at various workshops or series of workshops (the ‘Workshop(s)’).
5. Our Workshops and their (i) content, (ii) date and timings, (iii) pricing, (iv) presenter details, (v) web-platform provider, and (vi) advance preparation materials are all as described on the corresponding page of our Website.
6. We make all reasonable efforts to ensure that all descriptions of the Workshops correspond to the Workshops that you attend or download.
7. We undertake to use reasonable skill and care to provide our Workshops to a satisfactory quality, fit for purpose and as described.
8. Where any updates are made to the content of the Workshop you have purchased, we will continue to match our description of the Workshop at the time of your purchase or notify you if any significant changes have been made.
9. We will provide you access to attend or download the Workshops that you have purchased. If you do not attend or download within the time period allocated, for any reason not attributable to us, then you will not be entitled to a refund.
10. The Workshops will be available when stated in the information that we provide about it before you place your order, either (i) if it is a livestream item, the time and date when it is scheduled to be available and to start; or (ii) if it is a pre-recorded or other non livestreamed item, the period within which it is or will be available for access.
11. If the Workshop is a livestream item, we will use all reasonable endeavours to make it available and start it at the time it is scheduled to start. If there is a delay of more than 30 minutes, then we will re-arrange the Workshop or provide you with a refund.
12. In some limited circumstances, we may need to suspend the provision of the Workshop(s) (in full or in part) for the following reasons:
13. To fix technical problems or to make necessary minor technical changes; or
14. To update the Workshop(s) to comply with relevant changes in the law or other regulatory requirements.

Our Downloadable Materials and Resources

15. In addition to live and recorded Workshops, we may provide access to downloadable resources (the ‘Downloadable Materials’), which can include slides, templates, guides, handouts, scripts, worksheets, or other materials.
16. Some Downloadable Materials are included as part of Workshop access, while others may be offered for separate purchase as standalone resources. In either case, access to these materials is subject to the terms outlined below.
17. All materials are protected by copyright and provided under a limited-use licence. By downloading or accessing any resource, you agree not to copy, modify, distribute, or share the materials beyond the scope of your purchased licence.
18. Materials are available under different licensing options depending on whether they are purchased by an individual or on behalf of a service or team. At the point of purchase, you must select the appropriate licence and ensure compliance with the following terms:

Individual Use Licence

19. When purchased under an Individual Use Licence, materials are licensed to one named professional only. They are for use in that person’s own clinical or professional practice and may not be shared with colleagues, trainees, supervisees, or team members.

Team/Service Licence

20. If you intend to use materials across a team or service, or with more than one practitioner, you must purchase the appropriate team licence at the point of sale. This allows for limited sharing of materials within the agreed team scope and does not permit wider distribution or training use.

Training and Teaching Use

21.  Downloadable Materials are not licensed for use in training, teaching, or supervision unless a specific Training Licence is agreed. This includes use in CPD events, webinars, formal teaching, or supervision contexts. Please contact us if you wish to discuss options for educational use.
22. Unauthorised sharing or redistribution of any materials, whether purchased individually or received as part of a Workshop, will be considered a breach of these Terms and may result in withdrawal of access and/or legal action.
23. Where access to materials is time-limited, you are accessing them within the stated access period. We are not obliged to provide refunds or extend the stated period if you fail to do so for reasons not attributable to us.

 

How to purchase a Workshop or a Downloadable Material

24. You must be at least 18 years of age to purchase a Workshop/material.
25. Our Site will guide you through the purchase of our Workshop/Material.
26. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure you have checked your order carefully before submitting it.
27. If you provide us with incorrect or incomplete information about you or the Workshop that you require, please contact us as soon as possible.
28. If we are unable to process your order due to incorrect or incomplete information we will contact you to correct it. If you do not provide us with the accurate or complete information within a reasonable time of our request we will not be responsible for any delay in the availability of the Workshop to you.
29. No part of our Site constitutes a contractual offer capable of acceptance. Your order to purchase a Workshop constitutes a contractual offer that we may, at our discretion, accept.  Our acceptance is indicated by us sending you a confirmation order by email.

 

Confirmation of Purchase

30. Once we have sent you a confirmation email, there will be a legally binding contract between you and us.
31. Our confirmation email will contain the following information:
32. Your confirmation order number;
33. Confirmation and details of the Workshop(s)/Material you have ordered;
34. Confirmation of your acknowledgement that once the Workshop has been downloaded or attended you will lose your legal right to change your mind and cancel your purchase; and
35. In relation to any video (live or recorded) event, item, series constituting the Workshops, the time/date when or period during which it can be accessed.
36. In the unlikely event that we cannot accept or fulfil your order, we will explain in writing the reason why. If we have taken payment any such sums will be refunded as soon as possible.

 

Payment

37. Payment for each Workshop/Material must be made in advance in full.
38. We accept the following methods of payment on our Site:

 

• We currently accept payment by credit or debit card only. All card payments are processed securely via our chosen payment provider.

 

39. Your chosen payment method will be charged when we process your order and send you an email confirmation (this usually occurs immediately).
40. We may change our prices from time to time. Changes in price will not affect any Workshop(s) that you have already purchased.

 Cancellations and Refunds of Workshops

41. If you are a consumer, you have a legal right to a “cooling off” period within which you can cancel your order, for any reason, including if you have changed your mind, and receive a refund. This period begins once we have sent you your email confirmation and ends when you access the Workshop or 14 calendar days after the date of our email confirmation, whichever occurs first.
42. After the cooling off period has expired, no refunds will be available.
43. If you wish to exercise your right to cancel during the cooling off period, you may inform us of your cancellation in any way you wish. Please see further below for our contact details.
44. A £25 administration fee will be applied to any cancellation of a webinar booking.
45. You are also entitled to cancel your purchase and receive a refund in the following situations:
46. If we have suspended availability of the Workshop for more than one month;
47. If we inform you that there has been an error in the price or description of the Workshop;
48. If we are in breach of these terms and conditions.
49. When you place an order for a Workshop, you will be required to acknowledge that when you access the Workshops (either by downloading or streaming) then you will lose your legal right to cancel (under the “cooling off” period), if you change your mind.
50. Refunds issued under this section will be issued as soon as possible and in any event within 14 calendar days of the day on which you notify us that you wish to cancel.
51. Refunds will be made using the same payment method that you used when purchasing the Workshop.

 

Cancellations and Refunds for Downloadable Materials

53. Under UK consumer law, individual consumers purchasing online are normally entitled to a 14-day cooling-off period. However, this right does not apply to downloadable digital content once the download or streaming has begun, provided you have agreed to this at the time of purchase. By purchasing our Downloadable Materials, you acknowledge that access to the content will be granted immediately upon payment and that, once the download has started, your right to cancel under the 14-day cooling-off period is waived.

 

Licence

54. When you purchase a Workshop or Downloadable Material, we will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence for you to access, participate in and use the applicable Workshop/Material for your personal, non-commercial purposes.
55. You may not copy, rent, sell, publish, republish, share or broadcast or otherwise make it available to the public.
56. When you attend a two-way livestream facility to access the Workshop, you must not communicate or make accessible to any other person the access/login details.

Liability

57. We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these terms and conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
58. Our Workshops and Downloadable Materials are intended for non-commercial use only. We make no warranty or representation that the Workshops are fit for commercial, business or industrial use of any kind.  We will not be liable to you for any loss of profit loss of business, interruption to business or for any loss of business opportunity.
59. If, as a result of our failure to exercise reasonable care and skill, any content from our Workshops damages your device, we will either repair the damage or pay you appropriate compensation. We will not be liable under this provision if:
60. We have informed you of the problem and provided a free update designed to fix it, but you have not applied the update; or
61. The damage has been caused by your own failure to follow our instructions; or

• Your device does not meet any relevant minimum system requirements that we have made you aware of before you purchased the Workshop.

60. Nothing in these terms and conditions limits or excludes our liability for death or personal injury caused by our negligence; or for fraud or fraudulent misrepresentation, or for Workshops which are not as described or do not match the information we provided you at the time of purchase.
61. We will not be responsible or liable if you are unable to access any Workshops due to any failure or delay in performing our obligations under these terms and conditions that arise from a cause beyond our reasonable control and in breach of the next section below (Use of Web-Conferencing Platforms).

 

Use of Web-Conferencing Platforms

62. We only offer the Workshops online via web-conferencing platforms.
63. We use technology which allows us to provide the Workshops virtually, provided you have the appropriate technology to receive the Workshops.
64. You are obliged to check the description of each Workshop before purchase to ensure that the appropriate technology is accessible via your device.
65. We do not provide any PC, laptop, tablet, mobile phone or other hardware or any web-conferencing platform App or other software for use on or with any devices, nor any internet connection or services or other equipment or facilities necessary for you to use the web-conferencing platform.
66. It is your sole responsibility to ensure you have access to and are familiar with all the necessary technology to enable you to receive and participate in the Workshop.
67. We do not, and cannot assist you to obtain, set-up, maintain or operate any technology.
68. Where any Workshop that you attend is a two-way synchronous livestream audio and/or video technology you must comply/agree with the following requirements:
69. When you sign in to the Workshop you should indicate your name only, since it will be visible to other attendees taking part in the Workshop;
70. You understand and are aware that there is a risk that other attendees may see and hear you or anyone in your space when you are participating in the Workshop;
71. The space you use should be free of others and it should be difficult to see or hear people in your near vicinity; and

• You acknowledge that we cannot ensure privacy or confidentiality due to the nature of two-way sessions involving other attendees.

How to contact Us

69. If You wish to contact Us with general questions, or information relating to the Workshops, You may contact Us by email at , by email at [email protected]
70. We always welcome feedback from our customers and while we always try to give a positive experience, we want to hear from you if you have any cause for compliant. You can contact us using the details above to make complaint and it will be handled promptly and sensitive

How we use your personal data

   71. We only use your personal information as set out in our Privacy Policy, which           can be accessed here

General Terms

   72. You may not transfer your obligations and rights under these terms and             conditions to any other person without our express written consent.

    73. If a court or other authority finds that any part of these terms and conditions       are unlawful, the remaining parts will remain in full force and effect.

   74. We may revise these terms and conditions from time to time in response to changes in relevant laws and other regulatory requirements. If we change these terms and conditions, we will give you reasonable advance notice and provide you with details of how to cancel if you are not able to agree to the new terms

75. These terms and conditions are governed by the laws of England and Wales and any dispute will be dealt with in the English courts.